PUNE: Travel conglomerate Riya Group has announced a strategic alliance with Air India Express, a subsidiary of Air India. This enterprising collaboration integrates Riya’s comprehensive visa services on the airline’s website, enabling customers to promptly access and apply for visas to any destination worldwide, officials said.
Riya Group’s established vertical Riya Visa Services aims to ease the pre-travel booking journey for customers with its extensive suite of services.This includes worldwide visa applications, processing of all visa types, checklist updates, status checks and much more.
Integrating a one-stop approach, this progressive step is conceived to ease the visa application process and enhance a traveller’s holistic booking journey on the Air India Express website. Passengers no longer need to navigate multiple websites to expedite their visa application process. This customer-centric outlook will enable users to browse flights and apply for their visas all in one place.
Speaking on this lucrative partnership, Nitin John, vice chairman of Riya Group said -“Visa has been one of our most promising and fast-growing verticals. Even before Riya Group pioneered holistic solutions for travel partners, we offered extensive visa services to appease the growing demands in the 80s. Today, through this alliance with the esteemed Air India Express, we are excited to expand our reach and enhance traveller’s experience even before their trip begins. This strategic collaboration aims to curb the prevailing challenges a passenger undergoes in planning their journey. Hence, this integration of comprehensive visa services directly on the airline’s website is our progressive step towards easing a traveller’s visa processing experience.”
Ankur Garg, chief commercial officer, of Air India Express, states “At Air India Express, we are unwavering in our dedication to optimising the travel experience for our valued guests. The introduction of our new Visa Services effectively eliminates the longstanding challenges associated with the often-arduous visa application process. By leveraging this innovative platform, travellers can now navigate a streamlined and efficient system, minimising wait times and eliminating the need for physically visiting visa application centres.”