If a passenger is presumed dead, there are best practices for handling them with respect.

When a medical emergency arises, the crew must notify the captain, who will decide with the airline’s operations center whether to continue to the intended destination or divert to another airport. There are several logistical and humanitarian aspects to weigh during this process.

“A death on board does not automatically entail a diversion to another airport,” said Markus Ruediger, the assistant director of corporate communications at IATA. “Diversion to a third country ― neither origin nor destination of the flight ― could add further complexities in repatriating the deceased. Furthermore, airlines are required to inform the relevant authorities of the death on board.”

There are specific procedures for securing the deceased person’s body in a way that respects their dignity and shows sensitivity to their travel companions and others on the plane.

“To handle the body with dignity and respect while ensuring minimal disruption to other passengers, the crew covers the deceased passenger with a blanket,” Alves said. “Nearby passengers may be moved to other seats if space permits. The body may be moved to a less populated area, such as an empty row, if available. Otherwise, the body is secured in the original seat with the seatbelt fastened to prevent movement during the flight.”

He added that the crew wears personal protective equipment to maintain hygiene and safety while handling the body.

Protocols might be different for lengthier flights with many more hours remaining. When Robert worked for a major international airline that operated some of the world’s longest flights, the on-board equipment included a kit with a body bag and toe tags. 

“If the pilots decided to continue to our destination, we would have to prepare the body for storage,” he recalled. “This involved moving the deceased to a private area where the body could be stored flat for the remainder of the journey without other passengers noticing and without obstructing an exit. It was essential to keep the body flat, as postmortem stiffening of muscles would start about two hours after death and the flights could still have a long way to go.”

The aircraft that Robert worked on typically had first-class suites with flat beds and privacy doors, which crew members would use if one was vacant.

“We were trained to use the onboard wheelchair, which we discreetly wheeled backward through the cabin to move the body to a suitable location,” Robert said. “Once the body was in the body bag, we were trained to zip it only to the neck, as the person wouldn’t be officially declared dead until after the plane landed. We could use a blanket to cover the head out of respect.”

For the remainder of the flight, the crew must prepare for what will happen to the body after landing.

“Throughout this process, the crew communicates with ground staff at the destination airport to ensure proper handling upon arrival,” Alves noted. 

When a plane makes an emergency landing due to a medical situation, passengers are advised to remain seated until health professionals board and remove the affected individuals. But the IATA recommends the opposite if the passenger is presumed dead.

“Disembark other passengers first and make sure the family members stay with the body,” its guidelines note. “Do not disembark the body until the proper local authority has arrived to take care of the body and that the ground personnel is available to assist the family members.”

It’s important to acknowledge the trauma and emotion of the situation. 

While flight attendants receive training in basic life support and how to recognize and respond to various medical conditions, they also learn the best ways to offer emotional support during these traumatic situations. 

“A significant part of our training on death on board was how to break the news to the people traveling with the deceased,” Robert recalled. “We had scripts to follow loosely, and we role-played how to tell someone their travel partner had died. A lot of care goes into this process.”

Flight attendants handle the deceased person’s body with awareness of how distressing the situation is for not just their loved ones, but for onlookers as well. They are prepared to talk to and comfort any passengers who may be experiencing emotional difficulty.

“A medical emergency is very stressful on crew,” Poole said. “On my last flight from London to New York, a passenger had a seizure during the middle of the dinner service. One minute we were serving meals, and the next minute we were running for oxygen and paging for a doctor. Twenty minutes later, we were back to serving drinks and picking up trash. It can be very overwhelming at times.”

Passengers should understand that a medical emergency becomes crew members’ top priority, so service often stops.

“I have literally been on the floor trying to keep a passenger alive while other passengers tapped me on the shoulder, asking for drinks,” Robert said. “Additionally, please keep your phones away during these sensitive times. Not everything needs to be filmed and posted on social media. Someone traveling with a person who dies in flight doesn’t need to have the nightmare relived online.”

Flight attendants do not need to relive the nightmare either. 

“We have resources available to us after an emergency situation that helps crew deal with the emotional stress,” Poole noted.

Airlines can provide mental health resources like counseling and peer support through MedAire and similar companies.

“It’s essential to acknowledge the professionalism and compassion of flight crews in these challenging situations,” Alves said.

This post originally appeared on HuffPost.

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